How to solve for Dongle error: ‘Hard lock error [battery dies]’

What to do when your dongle suddenly cannot be used? When you launched MiTS software, a message on ‘Hard lock error [battery dies]’ popped up like the image below;

This error indicates that the user’s timer dongle is no longer active, which means the clock dies.

When this happens, the issue can be fixed by;

Sending the user a permanent package, as it will then bypass the clock function

However,

If the user has overdue payments, they will have to settle it first, and
If the user has outstanding but not overdue payments, then we shall issue them a new dongle