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Sometimes, clients encounter errors when analyzing their project in MiTS 2 and the error is only producible on their machine. The following information is needed, so please capture them from the user machines and send to support@mes100.com for further diagnosis (along with a remote control session)
Get the loupe file and backup files #
Here‘s how to get it…
PC Information #
User can click here for further instructions on how to find their PC information
Windows Update #
To check for updates, select Start > Settings > Windows Update
Update History #
To check update history, select Check for updates in the Windows update
.NET Framework Version #
Click here for further instructions on how to check the .NET framework version
