Installation can’t proceed #

The following error appears;

“Civil 3D XXXX is not installed. Installation can’t proceed.”

Troubleshooting steps: #

1. Click OK

2. Check the version of Civil 3D installed on your machine by navigating to the top part of the application.

3. Ensure the plugin version to be installed matches the version of Civil 3D installed. For example:

MCIntegrator.2026.3.2.29.0 is for Civil 3D 2026

4. You may contact the MES Technical Team to request the correct plugin according to your Civil 3D and MiTS version.

Command cannot be activated #

The following error appears;

“Command cannot be activated yet because the C3D/ACAD file is not yet saved, please save it first”

Troubleshooting steps: #

1. Click OK

2. Save the drawing file, then only use the Load from MiTS command.

Incompatible MCIntegrator versions #

The following error appears when we click on Project, Sync to MiTS, or Load from MiTS;

Troubleshooting steps: #

1. Click OK

2. Check on the version of MCIntegrator installed by navigating to;

MES Tab > Version

3. Ensure that the MCIntegrator version matches the version of MiTS installed. For example:

MCIntegrator.2025.3.2.27.0 should be used with MiTS 3.2.27.0

4. If the correct version of MCIntegrator is not installed, please contact MES Technical Team to request the corresponding version.

Installation Corruption #

The following error appears,

Troubleshooting steps: #

1. Close the Civil 3D application.

2. Reinstall the MCIntegrator plugin by following the steps here. (Step 1 to Step 3)

3. User will be prompted to Modify, Repair, or Remove the installation. Click on Repair.

4. Once the installation is finished, relaunch Civil 3D and load the plugin once again.

No MES tab shown in Civil 3D #

This error commonly happens when the mcintegrator 20xx.bundle is missing or when the MES.Civil3DIntegrator.UI.dll is blocked in the directory: C:\Users\USER\AppData\Roaming\Autodesk\ApplicationPlugins.

In such cases, users may load the MCIntegrator plugin manually in Civil 3D or proceed to install the plugin manually.