603 - 5885 1250 (4 lines) info@mes100.com


1. Firstly, check whether MES.CGAPI.dll is inside the application folder.

a. If ‘YES’, then check whether the CGAL-vc”xxx”-mt-”yyy”.dll.

i. If “xxx” is 100, then Install VC++ 2010 redistributable from this link:


ii. If “xxx” is 120, then install VC++ 2013 redistributable,


*Make sure that you select the correct OS version for this purpose

b. If ‘NO’, please contact MES support for help

*Please also refer to the Q&A here for some additional troubleshooting

2. Make sure that you are on Windows XP SP 3 or above.

You may download dependency walker from this link: http://www.dependencywalker.com/ to open the MES.CGAPI.dll file to check it

Dependency Walker – Missing Modules/Functions

Missing Module/Function Possible Solution
GetLogicalProcessorInformation function (KERNEL32.dll)
  • User might possibly be running Windows XP with SP lower than 3. Ask user to upgrade to SP3
    • The function is only defined in SP 3
  • For Windows 7 user is suggest to upgrade to Windows 7 Service Pack 1
    • Windows 7 Service Pack 1 here



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