1. Firstly, check whether MES.CGAPI.dll is inside the application folder.
a. If ‘YES’, then check whether the CGAL-vc”xxx”-mt-”yyy”.dll.
i. If “xxx” is 100, then Install VC++ 2010 redistributable from this link:
ii. If “xxx” is 120, then install VC++ 2013 redistributable,
*Make sure that you select the correct OS version for this purpose
b. If ‘NO’, please contact MES support for help
*Please also refer to the Q&A here for some additional troubleshooting
2. Make sure that you are on Windows XP SP 3 or above.
You may download dependency walker from this link: http://www.dependencywalker.com/ to open the MES.CGAPI.dll file to check it
Dependency Walker – Missing Modules/Functions
|Missing Module/Function||Possible Solution|
|GetLogicalProcessorInformation function (KERNEL32.dll)|