1. Firstly, check whether MES.CGAPI.dll is inside the application folder.
a. If ‘YES’, then check whether the CGAL-vc”xxx”-mt-”yyy”.dll.
i. If “xxx” is 100, then Install VC++ 2010 redistributable from this link:
(http://www.microsoft.com/en-us/download/details.aspx?id=5555)
ii. If “xxx” is 120, then install VC++ 2013 redistributable,
(http://www.microsoft.com/en-gb/download/details.aspx?id=40784)
*Make sure that you select the correct OS version for this purpose
b. If ‘NO’, please contact MES support for help
*Please also refer to the Q&A here for some additional troubleshooting
2. Make sure that you are on Windows XP SP 3 or above.
You may download dependency walker from this link: http://www.dependencywalker.com/ to open the MES.CGAPI.dll file to check it
Dependency Walker – Missing Modules/Functions
| Missing Module/Function | Possible Solution |
| GetLogicalProcessorInformation function (KERNEL32.dll) |
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