---
title: How to Solve the Crash Issue When Opening a Project
description: "If you ever encounter the sign as below when opening a project or create a new project, you may follow the following steps. ![image1](https://i0.wp.com/mes100.wpengine.com/wp-content/uploads/2017/10/image1-1.png?resize=935%2C479&ssl=1) We will require your diagnostic file for further investigation; ## **Collect Diagnostic File ** 1. Click 'Help'…"
url: "https://mes100.com/docs/solve-crash-issue-opening-project/"
updated: "2022-12-05"
category: Troubleshooting / General
---

# How to Solve the Crash Issue When Opening a Project

If you ever encounter the sign as below when opening a project or create a new project, you may follow the following steps.

![image1](https://i0.wp.com/mes100.wpengine.com/wp-content/uploads/2017/10/image1-1.png?resize=935%2C479&ssl=1)

We will require your diagnostic file for further investigation;

## **Collect Diagnostic File **

1. Click 'Help' tab and click 'Collect Diagnostic'

![](https://i0.wp.com/mes100.com/wp-content/uploads/2017/10/Collect-Diagnostic.png?resize=1080%2C564&ssl=1)

b. Then you will directed to Save Diagnostic Information and save as “glp archive” type. If you are required to send us the file, please do send us the file to [support@mes100.com](mailto:support@mes100.com)

![](https://i0.wp.com/mes100.com/wp-content/uploads/2017/10/save-glp-file-2.png?resize=1013%2C514&ssl=1)

## **Solution Steps**

Go to:

Options >> Program Settings >> Layout >> Reset Defaults >> Click OK

![image2](https://i0.wp.com/mes100.wpengine.com/wp-content/uploads/2017/10/image2.jpg?resize=767%2C438&ssl=1)

### *Related*

 [![](https://i0.wp.com/mes100.com/wp-content/uploads/2024/10/me-small.jpg?resize=100%2C100&ssl=1)](https://mes100.com/author/admin/)[Ngu Soon Hui](https://mes100.com/author/admin/)

I’m the [Benevolent Dictator for Life](https://en.wikipedia.org/wiki/Benevolent_dictator_for_life) for MiTS Software cum Editor of this website. Read more [here](/about-ngu-soon-hui/).

You can also contact me at soonhui@mes100.com