---
title: "MCIntegrator: Troubleshooting Guidelines"
description: "# **Installation can't proceed** The following error appears; \"**Civil 3D XXXX is not installed. Installation can't proceed.\"** ![](https://i0.wp.com/mes100.com/wp-content/uploads/2025/07/image5-3.png?resize=377%2C156&ssl=1) ## **Troubleshooting steps:** 1. Click OK 1. Check the version of Civil 3D installed on your machine by navigating to the top…"
url: "https://mes100.com/docs/mcintegrator-troubleshooting-guidelines/"
updated: "2025-09-22"
category: MCIntegrator / Help
---

# MCIntegrator: Troubleshooting Guidelines

# **Installation can't proceed**

The following error appears;

"**Civil 3D XXXX is not installed. Installation can't proceed."**

![](https://i0.wp.com/mes100.com/wp-content/uploads/2025/07/image5-3.png?resize=377%2C156&ssl=1)

## **Troubleshooting steps:**

1. Click OK

1. Check the version of Civil 3D installed on your machine by navigating to the top part of the application.

![](https://i0.wp.com/mes100.com/wp-content/uploads/2025/07/image3-3.png?resize=1024%2C94&ssl=1)

1. Ensure the plugin version to be installed matches the version of Civil 3D installed. For example:

MCIntegrator.**2026**.3.2.29.0 is for Civil 3D **2026**

1. You may contact the MES Technical Team to request the correct plugin according to your Civil 3D and MiTS version.

# **Command cannot be activated**

The following error appears;

**"Command cannot be activated yet because the C3D/ACAD file is not yet saved, please save it first"**

![](https://i0.wp.com/mes100.com/wp-content/uploads/2025/07/image2-3.png?resize=431%2C170&ssl=1)

## **Troubleshooting steps:**

1. Click OK

1. Save the drawing file, then only use the Load from MiTS command.

# **Incompatible MCIntegrator versions**

The following error appears when we click on Project, Sync to MiTS, or Load from MiTS;

![](https://i0.wp.com/mes100.com/wp-content/uploads/2025/07/Incompatible-MCIntegrator-version.png?resize=390%2C197&ssl=1)

## **Troubleshooting steps:**

1. Click OK

1. Check on the version of MCIntegrator installed by navigating to;

MES Tab > Version

![](https://i0.wp.com/mes100.com/wp-content/uploads/2025/07/image1-5.png?resize=511%2C282&ssl=1)

1. Ensure that the MCIntegrator version matches the version of MiTS installed. For example:

MCIntegrator.2025.**3.2.27.0** should be used with **MiTS 3.2.27.0**

1. If the correct version of MCIntegrator is not installed, please contact MES Technical Team to request the corresponding version.

# **Installation Corruption**

The following error appears,

![](https://i0.wp.com/mes100.com/wp-content/uploads/2025/07/image3-8.png?resize=539%2C276&ssl=1)

## **Troubleshooting steps:**

1. Close the Civil 3D application.

1. Reinstall the MCIntegrator plugin by following the steps [here](https://mes100.com/docs/mcintegrator-installation-guide/#0-toc-title). (Step 1 to Step 3)

1. User will be prompted to *Modify*, *Repair*, or *Remove* the installation. Click on ***Repair***.

![](https://i0.wp.com/mes100.com/wp-content/uploads/2025/07/image4-8.png?resize=472%2C577&ssl=1)

1. Once the installation is finished, relaunch Civil 3D and load the plugin once again.

# **No *MES* tab shown in Civil 3D**

This error commonly happens when the ***mcintegrator 20xx.bundle*** is missing or when the ***MES.Civil3DIntegrator.UI.dll***is blocked in the directory: *C:\Users\USER\AppData\Roaming\Autodesk\ApplicationPlugins*.

In such cases, users may [**load the MCIntegrator plugin manually**](https://mes100.com/docs/mcintegrator-installation-guide/#2-toc-title) in Civil 3D or proceed to [**install the plugin manually**](https://mes100.com/docs/mcintegrator-installation-guide/#3-toc-title).

### *Related*

 [![](https://i0.wp.com/mes100.com/wp-content/uploads/2024/10/me-small.jpg?resize=100%2C100&ssl=1)](https://mes100.com/author/admin/)[Ngu Soon Hui](https://mes100.com/author/admin/)

I’m the [Benevolent Dictator for Life](https://en.wikipedia.org/wiki/Benevolent_dictator_for_life) for MiTS Software cum Editor of this website. Read more [here](/about-ngu-soon-hui/).

You can also contact me at soonhui@mes100.com