---
title: How to Fix Error Messages Due to Antivirus
description: "# Why my applications just fail to launch, and in a silent way? At times, users might just not able to launch MiTS applications. The most maddening part? **There is NO error message!!** Or after installation, the MiTS.exe icon can't…"
url: "https://mes100.com/docs/error-messages-due-to-antivirus/"
updated: "2025-07-28"
category: Troubleshooting / General
---

# How to Fix Error Messages Due to Antivirus

# Why my applications just fail to launch, and in a silent way?

At times, users might just not able to launch MiTS applications. The most maddening part? **There is NO error message!!**

Or after installation, the MiTS.exe icon can't be found, or the installer simply not available.

Provided in this guideline are the common errors and the steps on addressing them.

# **Common Errors**

The common errors are as followings;

- **“***File access denied***”**when exporting the output from MiTS software
- Problem with shortcut - "***The item 'MiTS.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?"***

![](https://i0.wp.com/mes100.com/wp-content/uploads/2021/01/image3-1.png?resize=577%2C392&ssl=1)

- The .exe file is deleted with the message **"*Operation did not complete successfully because the file contains a virus or potentially unwanted software***"

![](https://i0.wp.com/mes100.com/wp-content/uploads/2021/01/image1-1.png?resize=719%2C360&ssl=1)

- "***Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item***"

![](https://i0.wp.com/mes100.com/wp-content/uploads/2021/01/image2.png?resize=559%2C135&ssl=1)

- Got "***Virus detected***" message once the download is completed in browser

![](https://i0.wp.com/mes100.com/wp-content/uploads/2021/01/image.png?resize=331%2C111&ssl=1)

********Note: This article does not provide all the errors, but several errors may share the same potential resolutions. Hence, you may use the following steps for troubleshooting*

## **Cause of the errors**

These error messages are caused by the **overzealous anti-virus software** (including Windows Defender) that erroneously identifies the file as malware, giving users what may be a *false positive alarm*.

# **Options for resolving the errors**

## **Temporarily disabling the antivirus**

Users may temporarily disable the antivirus or Windows Defender during installation or while using MiTS software.

### **Windows Defender**

1. Search for Windows Security at the Taskbar > Click on 'Virus & threat protection'

![](https://i0.wp.com/mes100.com/wp-content/uploads/2023/11/1.png?resize=1024%2C565&ssl=1)

1. Go to ‘Virus & threat protection settings’ > Click on Manage Settings > Turn off the Real-time protection > Reinstall MiTS software.

![](https://i0.wp.com/mes100.com/wp-content/uploads/2023/11/2.png?resize=1024%2C559&ssl=1)

### **Commonly installed antivirus software**

- [Temporarily disabling AVG antivirus protection](https://support.avg.com/SupportArticleView?l=en&urlname=Disable-AVG-Antivirus)
- [How to turn off Trend Micro Security on Windows](https://helpcenter.trendmicro.com/en-us/article/TMKA-14405)
- [Disabling and resuming computer protection for Kaspersky](https://support.kaspersky.com/KIS4Mac/16.0/en.lproj/pgs/58285.htm)
- [Temporarily disabling Antivirus Real-Time Protection Scanner for various software](https://tradingstrategyguides.zendesk.com/hc/en-us/articles/360001665711-Installer-Issues-Steps-to-pause-your-antivirus-program-in-Windows-this-may-help-)

## **Adding files to the exception list**

To prevent potential deletion of the MiTS program shortcut or the program's components, users may need to **add the installer and the directory where it is located at, the .exe file and *the folder containing the .exe file for MES Software* into the exception list**.

### **Windows Defender**

1. Search for Windows Security under Taskbar > Click on ‘Virus & threat protection’ > Go top ‘Virus & threat protection settings’ > Click Manage Settings
2. Scroll down to the ‘Exclusions’ section > Click ‘Add or remove exclusions > Click Yes to allow the program to make changes when prompted by windows

![](https://i0.wp.com/mes100.com/wp-content/uploads/2023/11/3.png?resize=1080%2C594&ssl=1)

1. To add an exclusion;

- For installer (.exe file)

Select a file or folder (depending on the type you want to exclude) > Browse through your File Explorer > Select the *exe.file* or *the folder containing the .exe file* > Reinstall MiTS software

- For the MES program file

Go to Local Disk (C:) > Program Files > MES Innovation Sdn Bhd > Select folder (i.e. MiTS 2) > Reinstall MiTS software

![](https://i0.wp.com/mes100.com/wp-content/uploads/2023/11/4.png?resize=1080%2C595&ssl=1)

### **Commonly installed antivirus software**

- [Excluding certain files or websites from scanning in AVG Antivirus](https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions)
- [How to add an application to exclusions in Kaspersky](https://www.kaspersky.com/blog/kaspersky-add-exclusion/14765/)
- [How to add items to the exception list in Trend Micro](https://helpcenter.trendmicro.com/en-us/article/tmka-14498)

## **Adding process as an exclusion**

For Windows Defender, users may add a process, ***MiTS.exe*** as an exclusion. This action will ensure that any files opened while MiTS.exe is running will be exempt from real-time scanning.

Please note that the files opened while MiTS.exe is running will continue to be scanned by any scheduled or on-demand scans unless the file or folder has been added to the exclusion list as described in '*Adding files into exception list*".

1. Search for Windows Security under Taskbar > Click on ‘Virus & threat protection’ > Go top ‘Virus & threat protection settings’ > Click Manage Settings
2. Scroll down to the ‘Exclusions’ section > Click ‘Add or remove exclusions > Click Yes to allow the program to make changes when prompted by windows.

![](https://i0.wp.com/mes100.com/wp-content/uploads/2023/11/3-1.png?resize=1024%2C563&ssl=1)

1. Click ‘Add an exclusion’ > Select process > Enter process name **MiTS.exe** > Reinstall MiTS software

![](https://i0.wp.com/mes100.com/wp-content/uploads/2023/11/7.png?resize=1080%2C661&ssl=1)

1. For more information on adding processes to the exclusion list, users may refer to the links provided below.

- [How to add a file type or process exclusion to Windows Security](https://support.microsoft.com/en-us/topic/how-to-add-a-file-type-or-process-exclusion-to-windows-security-e524cbc2-3975-63c2-f9d1-7c2eb5331e53)
- [Configure exclusions for files opened by processes.](https://docs.microsoft.com/en-us/windows/security/threat-protection/microsoft-defender-antivirus/configure-process-opened-file-exclusions-microsoft-defender-antivirus)

## **Restoring quarantined files on the device**

Users can also add files alarmed by the antivirus into the quarantine list to prevent the file from causing '*further harm*' to the system.

### **Windows Defender**

1. Search for Windows Security under Taskbar > Go to Protection History > List of the blocked and quarantined items will be listed.

![](https://i0.wp.com/mes100.com/wp-content/uploads/2023/11/5.png?resize=1024%2C562&ssl=1)

1. Click on the threats listed > User will be given options to quarantine or allow the file on the device or totally remove the file > Choose to restore the file.

![](https://i0.wp.com/mes100.com/wp-content/uploads/2023/11/6.png?resize=1024%2C625&ssl=1)

### **Commonly installed antivirus software**

- [Using quarantine in AVG Antivirus](https://support.avg.com/SupportArticleView?l=en&urlName=Use-AVG-Quarantine&supportType=home)
- [Working with quarantined files in Trend Micro Security](https://docs.trendmicro.com/en-us/enterprise/trend-micro-security-agent-online-help/general-tasks/viewing-scan-results/working-with-quarant.aspx)
- [Restoring files from Quarantine list](https://support.kaspersky.com/KIS4Mac/16.0/en.lproj/pgs/59231.htm)

## **Permanent Solution**

Users can also report the *false positive alarm* to the antivirus provider, thereby ensuring that the antivirus software no longer identifies our installer or the components within our program as malware.

### **Windows Defender**

Users may submit a sample file to Microsoft for analysis if they have been suspected of malware or if it has been incorrectly detected as such. This can be done through Microsoft's [sample submission portal](https://www.microsoft.com/wdsi/filesubmission).

For further information on submitting a file analysis to Microsoft can be referred [here](https://learn.microsoft.com/en-us/microsoft-365/security/intelligence/submission-guide?view=o365-worldwide).

### **Commonly installed antivirus**

- [Threat Query Assessment for Micro Trend](https://success.trendmicro.com/dcx/s/solution/1031392-submitting-suspicious-or-undetected-virus-for-file-analysis-to-technical-support-using-threat-query?language=en_US)
- [Submitting False Positivities for AVG](https://businesshelp.avg.com/Content/Products/General_Help/SampleSubmission/SubmittingFalsePositives.htm)
- [Submitting Files for Analysis to Kaspersky](https://opentip.kaspersky.com/Help/Doc_data/FileAnalysis.htm)

### *Related*

 [![](https://i0.wp.com/mes100.com/wp-content/uploads/2024/10/me-small.jpg?resize=100%2C100&ssl=1)](https://mes100.com/author/admin/)[Ngu Soon Hui](https://mes100.com/author/admin/)

I’m the [Benevolent Dictator for Life](https://en.wikipedia.org/wiki/Benevolent_dictator_for_life) for MiTS Software cum Editor of this website. Read more [here](/about-ngu-soon-hui/).

You can also contact me at soonhui@mes100.com